Logitech is already giving up on its Alexa-powered Harmony remote control

Logitech’s Harmony brand name attempted to transform the wheel with its Harmony Express remote control, and it didn’t work. The business simply sent an e-mail to consumers signaling them that the $250 remote– which utilized Amazon’s Alexa voice assistant as the brains for managing your numerous house theater elements– will stop working after September 30 th. It will be totally cut off from both the Harmony and Alexa clouds, according to this Frequently Asked Question.Ouch

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The Harmony Express was just presented in April 2019, so that’s a quite brief life-span for what was placed as a considerable item for the business. Retailers, consisting of Amazon and Best Buy, have already stopped sales of the gadget, which plainly didn’t remove in the method Logitech visualized. The business is taking some steps to assist consumers who gambled and purchased the Express, so check out on for information on that.

“With Alexa Built-In, Harmony Express aimed to replace the complexity of the touch screens and programmable buttons found on other Harmony remotes with a simple voice interface,” Harmony composed in its e-mail to consumers. “Unfortunately, our expectations were not met for this kind of Harmony remote, and as a result we’ve decided to focus our efforts on our core user experience: powerful universal remote control in a world with many devices connected to the TV.”

Logitech attempted to develop a voice-powered, convenience-focused remote for its faithful house theater lover consumer base, and the concept was extensively turned down. And now the Harmony Express is another bruising tip of how rapidly cloud-based gizmos can become a worthless hunk of plastic.

To soften the blow of the extremely abrupt discontinuation, Logitech states it will switch anybody’s Harmony Express remote for a Harmony Elite free of charge. “Harmony Elite is our flagship experience featuring a powerful programmable controller for AV and smart home control that works with other Amazon Alexa devices to enable voice control.”

But if that’s unsatisfactory, the business is likewise ready to offer complete refunds to anybody who can offer evidence of purchase of their Harmony Express gadget. Refunds are managed through TransferWise.com and are approximated to take around 5 days after you offer that invoice.

Customers have till December 31 st to demand either the exchange for the Harmony Elite or a complete refund, and Logitech states owners of the item will continue getting notices and e-mails about the September 30 th cutoff over the next couple of weeks.

If you attempted to acquire the Harmony Express, you can go here for all of the information on the exchange/ refund procedure.